Effective Date: 8th April, 2026
Last Updated: 24th June, 2026
This Cookie Policy explains how Dropin (“Dropin,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit or use our website, mobile application, and related online services (collectively, the “Platform”).
Dropin is a Ghanaian ride-booking platform that connects riders with Pragya/Keke drivers. Cookies and similar technologies help us operate the Platform, remember your preferences, understand how our services are used, improve performance, and, where applicable, support marketing activities.
This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website.
Cookies allow a website to recognize your device and remember certain information about your visit.
Cookies may help us:
Keep you signed in;
Remember your preferences;
Keep the Platform functioning properly;
Understand how visitors use our website;
Improve website performance;
Detect suspicious or fraudulent activity;
Measure the effectiveness of our advertising;
Provide more relevant content and communications;
Improve the overall Dropin experience.
Cookies themselves generally do not directly identify you by name. However, information collected through cookies may sometimes be associated with information that can identify you. Where this occurs, we treat the information as personal data in accordance with our Privacy Policy and applicable data protection requirements.
Ghana's Data Protection Act, 2012 (Act 843) establishes principles concerning lawful, reasonable, necessary, and proportionate processing of personal data. (Data Protection Ghana)
Depending on how you use our Platform, Dropin may use cookies and similar technologies for several purposes.
These cookies are necessary for the website or application to function properly.
They may be used to:
Maintain your login session;
Keep your account secure;
Process bookings;
Maintain security features;
Remember essential settings;
Enable pages and features to function;
Prevent fraudulent or abusive activity;
Maintain session information.
Because these cookies are necessary for core functionality, disabling them may cause some parts of the Platform not to work correctly.
Functional cookies allow Dropin to remember choices you make and provide enhanced functionality.
For example, they may remember:
Language preferences;
Location or service preferences;
Previously selected settings;
User interface preferences;
Other choices you make while using the Platform.
These cookies help make your experience more convenient.
We may use analytics cookies to understand how visitors use our website and how well our Platform performs.
These cookies may help us understand:
How many people visit our website;
Which pages are visited;
How long visitors spend on different pages;
How visitors navigate through the website;
Which features are used most frequently;
Whether visitors encounter errors;
How website performance can be improved.
Analytics information may be collected in aggregated or pseudonymised form where appropriate.
Dropin may use cookies, device identifiers, and similar technologies to help protect our Platform and users.
These technologies may assist us in:
Detecting unusual activity;
Identifying automated or malicious traffic;
Preventing account abuse;
Detecting fraudulent transactions;
Protecting rider and driver accounts;
Investigating security incidents.
Some security technologies may be essential to providing our services.
Where applicable, Dropin may use advertising or marketing technologies to understand the effectiveness of advertising campaigns and deliver advertisements that may be more relevant to users.
These technologies may help us:
Measure advertising campaigns;
Determine whether an advertisement resulted in a visit or action;
Understand interactions with advertisements;
Limit repetitive advertisements;
Build aggregated audience insights.
We will only use non-essential advertising technologies in accordance with applicable requirements and the choices available to users.
Cookies can generally be classified according to who places them and how long they remain on your device.
These are cookies placed directly by Dropin or by services operating on our behalf.
They may be used for:
Authentication;
Security;
Website functionality;
Preferences;
Analytics;
Platform performance.
These are cookies placed by third-party service providers whose services may be integrated into our Platform.
Examples may include providers used for:
Website analytics;
Advertising;
Maps and location services;
Customer support;
Fraud prevention;
Payment-related functionality;
Performance monitoring.
Third parties may process information collected through their technologies according to their own privacy policies and terms.
Dropin does not permit third parties to use information obtained through our Platform for purposes inconsistent with our agreements with them or applicable law.
Session cookies are temporary.
They remain on your device while you use the Platform and are generally removed when you close your browser or end your session.
They may be used to maintain:
Login sessions;
Booking sessions;
Security information;
Temporary preferences.
Persistent cookies remain on your device for a specified period or until you delete them.
They may be used to remember:
Login preferences;
Language settings;
Website preferences;
Analytics information;
Marketing preferences.
The retention period depends on the purpose of the cookie.
The exact cookies used by Dropin may change as we add, remove, or update features.
Our cookie inventory should therefore be maintained and updated as our website and technology change.
A typical cookie register may include:
| Cookie Category | Purpose | Typical Duration |
|---|---|---|
| Essential | Login, security and core functionality | Session / limited duration |
| Functional | Preferences and settings | Session / persistent |
| Analytics | Website usage and performance | Persistent |
| Security | Fraud and abuse prevention | Session / persistent |
| Advertising | Campaign measurement and marketing | Persistent where applicable |
Important: The table above describes categories rather than a definitive list of Dropin's actual cookies. Before publishing this policy, Dropin should replace it with the actual cookie names, providers, purposes and retention periods detected on its website.
In addition to cookies, Dropin may use technologies such as:
Pixels;
Web beacons;
Local storage;
Device identifiers;
Software development kits (SDKs);
Tracking links;
Log files;
Browser storage technologies.
These technologies may perform functions similar to cookies.
For purposes of this Cookie Policy, we generally refer to these technologies collectively as “Cookies and Similar Technologies.”
Some information collected through cookies may constitute personal information, particularly where it can reasonably be associated with a user, account, device, or other identifier.
Depending on how you use Dropin, this may include:
IP address;
Device information;
Browser information;
Operating system;
Approximate location;
Account identifiers;
Website activity;
Login information;
Interaction with advertisements;
Date and time of activity.
Our collection and processing of personal information is described in greater detail in our Privacy Policy.
Under Ghana's Data Protection Act, personal data processing should be lawful and reasonable and should respect the privacy rights of the data subject. The Act also provides circumstances in which processing may occur without consent, including where processing is necessary for a contract, required by law, or justified by certain legitimate interests. (Data Protection Ghana)
You may have several ways to control cookies.
Most modern browsers allow you to:
View cookies;
Delete cookies;
Block cookies;
Block third-party cookies;
Receive notifications before cookies are stored;
Delete cookies when you close your browser.
However, blocking certain cookies may affect the functionality of the Dropin Platform.
For example, disabling essential cookies may prevent you from:
Logging into your account;
Completing a booking;
Maintaining a session;
Using certain security features.
Where required by applicable law, Dropin will request your consent before placing or using non-essential cookies and similar technologies.
Where a cookie is strictly necessary to provide a service or functionality that you have requested, we may use it where permitted without requiring separate consent.
Where consent is requested, you may be provided with options such as:
Accept All
Reject Non-Essential
Manage Preferences
Your choices may be stored so that we can remember your cookie preferences.
The Data Protection Commission of Ghana recognizes that cookies can enhance website functionality and notes that users can use browser controls to limit or reject cookies. (Data Protection Ghana)
Where you have provided consent for non-essential cookies, you may withdraw or change your preferences at any time through the cookie settings available on our Platform, where such controls are provided.
You may also control cookies through your browser settings.
Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
Some functionality may not operate correctly if certain cookies are disabled.
Dropin may use third-party providers to support certain functions of the Platform.
These may include providers for:
Website analytics;
Mapping and location services;
Payment processing;
Customer support;
Hosting;
Security;
Advertising;
Communication services;
Performance monitoring.
These providers may use cookies or similar technologies as part of their services.
Where appropriate, Dropin will require service providers to implement appropriate safeguards and process information only for authorized purposes.
You should review the privacy and cookie policies of relevant third-party providers where appropriate.
If Dropin uses Google Analytics, Meta Pixel, or another analytics or advertising service, information collected through those services may be processed according to the relevant provider's terms and privacy policies.
Before publishing this policy, Dropin should list every analytics, advertising, tracking, mapping, payment, and other third-party technology actually installed on its website.
Do not list a provider in this policy simply because Dropin may use it in the future.
If Dropin operates a mobile application, traditional browser cookies may not be used in the same way as on a website.
Instead, the application may use:
SDKs;
Device identifiers;
Local storage;
App analytics;
Push-notification identifiers;
Advertising identifiers;
Other similar technologies.
These technologies may perform functions similar to cookies.
Information collected through the Dropin application is governed by our Privacy Policy and applicable application-platform requirements.
Because Dropin provides ride-booking services, certain Platform functionality may require location information.
For example, location information may be required to:
Determine your pickup location;
Help identify nearby Pragya/Keke drivers;
Facilitate navigation;
Support ride tracking;
Improve safety;
Prevent fraud;
Provide location-based services.
Location permissions are generally controlled through your browser or mobile device settings.
You may disable location permissions through those settings, although doing so may prevent certain Dropin features from operating properly.
Dropin's services are not intended for children who are not legally permitted to use the Platform.
We do not knowingly use cookies or similar technologies to intentionally collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to Dropin improperly, please contact us so that we can investigate and take appropriate action.
Dropin takes reasonable technical and organizational measures to protect information collected through its Platform.
These measures may include:
Access controls;
Authentication mechanisms;
Encryption where appropriate;
Secure hosting practices;
Monitoring;
Security testing;
Fraud detection;
Staff access restrictions;
Incident-response procedures.
However, no website, application, electronic transmission, or storage system can be guaranteed to be completely secure.
We retain information collected through cookies and similar technologies only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Retention periods may depend on:
The type of cookie;
The purpose of processing;
Security requirements;
Analytics requirements;
Legal obligations;
Dispute resolution;
Fraud prevention;
Business requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our retention procedures.
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including rights relating to:
Access;
Correction;
Objection to certain processing;
Direct marketing;
Withdrawal of consent where processing is based on consent;
Other rights provided by applicable data protection law.
Ghana's Data Protection Commission identifies data-subject rights under sections 39–44 of the Data Protection Act, 2012 (Act 843), including rights of access and objection. (Data Protection Ghana)
To exercise a privacy right, please contact us using the details provided below.
We may update this Cookie Policy from time to time.
Changes may be necessary because of:
Changes to our Platform;
New technologies;
Changes to cookies we use;
Changes to third-party services;
Changes in legal or regulatory requirements;
Changes to our business practices.
When we make material changes, we will update the “Last Updated” date and, where appropriate, provide additional notice.
We encourage you to review this Cookie Policy periodically.
This Cookie Policy explains specifically how Dropin uses cookies and similar technologies.
Our Privacy Policy provides more comprehensive information about how Dropin collects, uses, stores, protects, and shares personal information.
Where information collected through cookies constitutes personal information, the relevant provisions of our Privacy Policy will also apply.
Dropin intends to handle personal information responsibly and in accordance with applicable Ghanaian data protection requirements.
The Data Protection Commission states that organisations collecting or processing personal data in Ghana are subject to registration and compliance requirements under the Data Protection Act, 2012 (Act 843). (Data Protection Ghana)
Important: Dropin should not state that it is registered with the Ghana Data Protection Commission unless the registration has actually been completed and remains valid.
If you have questions about this Cookie Policy, our use of cookies, or your privacy rights, you can contact us:
Dropin
Registered Address: [Insert Registered Business Address]
Country: Ghana
Website: [Insert Website URL]
Email: [Insert Privacy Email]
Phone: [Insert Phone Number]
Data Protection Supervisor / Privacy Contact:
Name: [Insert Name]
Email: [Insert Privacy/DPS Email]
Phone: [Insert Phone Number]
For privacy-related matters, please include sufficient information to allow us to understand and respond to your request.
By using the Dropin website or Platform, you acknowledge that you have had the opportunity to review this Cookie Policy.
Where applicable, Dropin will obtain the necessary consent before using non-essential cookies and similar technologies.